Resolving the "I'm not a robot" CAPTCHA message (2023)

Resolving the "I'm not a robot" CAPTCHA message (1)Intuit HelpIntuit

SOLVEDby IntuitEasyACCTUpdated December 14, 2022

What is the message "I'm not a robot?"

If Intuit receives an unknown or blank session id from the browser when accessing an offering, this message will appear. This message is usually due to a temporary network issue and can be resolved by refreshing your browser. It also might be caused due to accessing the offering through a virtual network.

To clear the robot message:

Option 1:

  1. Close your browser if open.
  2. Go to the Control Panel.
  3. Select Internet Options.
  4. Go to the Advanced tab.
  5. Select Reset.
  6. Select the box Delete Personal Settings.
    • There's a disclaimer here about what information will be cleared when doing so, make sure you review this before proceeding.
  7. Select Reset again.

Option 2:

  1. Refresh the browser in use.
  2. To make sure Scripts and Cookies are enabled, follow this link:
    • If you aren't comfortable changing browser settings, consult with an IT professional.
  3. If the message persists:
    1. Close the web browser completely.Be sure no other instances of that browser are still open (multiple windows).
    2. Select the Processes Tab.
    3. Select End Process on any remaining instances of the browser that are still running, one at a time.
    4. Once all instances of the browser are cleared from the list, close Task Manager.
    5. Reopen the browser and try to sign in.

To find out if Scripts and Cookies are enabled:

  1. In Windows, navigate to your Control Panel.
  2. Select Internet options.
  3. Select the Privacy Tab and then select Advanced (make sure the cookieshave a dot in Accept).
  4. Exit the Advanced section and select Security.
  5. Select Custom Level.
  6. Scroll down to Scripting.
  7. Make sure Active scriptingis enabled.

Adding Intuit as a Trusted Site:

The following are steps to add Intuit's URL as a trusted site (steps vary with different browsers).

  1. In Windows, navigate to your Control Panel.
  2. Navigate to Internet Options.
  3. Select the Security tab.
  4. Select the Trusted Sites icon.
    Resolving the "I'm not a robot" CAPTCHA message (2)
  5. Select Sites.
    Resolving the "I'm not a robot" CAPTCHA message (3)
  6. Enter *

    .Resolving the "I'm not a robot" CAPTCHA message (4)

  7. Clear the box Require server verification (https:) for all sites in this zone.
  8. Select Add.
  9. Select Close > Ok.

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What is the reason for I am not a robot CAPTCHA? ›

reCAPTCHA works by taking any of the scanned words that cannot be recognised and presenting them to a human alongside a known word for interpretation. By typing the known word correctly, you identify yourself as a human and the reCAPTCHA system gains some confidence that you have correctly digitised the second.

How do I stop I am not a robot CAPTCHA on my iPhone? ›

You can turn this bypass on or off. Go to Settings > [your name] > Password & Security, then turn Automatic Verification on or off.

Why do I keep getting asked to verify I'm not a robot? ›

If the I'm not a robot reCAPTCHA constantly spins after selecting the I'm not a robot reCAPTCHA box, you may be experiencing network or browser related issues. Please try either reloading the page or accessing the same page with a different browser such as Google Chrome or Mozilla Firefox.

Why am I getting CAPTCHA all the time? ›

CAPTCHAs can be caused by a variety of reasons including when a browser that may be a bot is detected, when a user attempts to login from an IP address with a poor reputation (VPNs, Tor, bot-nets, etc.), or after rapid-succession login attempts.

How do I turn off reCaptcha verification? ›

Don't forget to go in Firebase Project Settings > App check > and Register firebase project in SafetyNet and Play Integrity register with default time token 1 hour and u will remove reCaptcha from phone auth OTP! That's awesome. Can you tell the details of time token and change effect of it?

Why is my iPhone making me prove Im not a robot? ›

A new feature in the upcoming versions of iOS and macOS, Apple's operating systems for iPhones and computers, promises to give the boot to “captchas” once and for all. Called “automatic verification”, the technology will allow sites to verify you are not a robot without you having to do anything at all.

Why does CAPTCHA keep coming up on iPhone? ›

Google Captcha Issue Causes

If you have Private Relay enabled on your iPhone, iPad or Mac Safari will hide your IP address. Google might consider this unnatural and ask for a verification so that you can prove that you're human and the Google search isn't performed by a boot!


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